I have concrete stumps, will I still have termites?
Yes! You can still have termites. The beauty of concrete 'peirs' is that it makes termites show themselves to the pest controllers in
The form of building mud tracks or shelters up the length of the concrete pier in the pursuit of timber feeding bearers.

I have a concrete slab, will I still have termites?
Yes! You can still have termites. 95% of homes have gardens built over the concrete slab edge, thus allowing hidden termite entry between bricks and mortar and the concrete slab.
They can even enter under concrete slabs through hairline cracks over time. This is more common that people think.

I had the house treated years ago, am I still OK?
No You are not 100% safe. Most chemical treatments nowadays, last in the soil for 6 - 10 years, keeping in mind that a bridge or breech of the soil treatment can occur if a dog, for instance, gains access under your house and digs out the treated soil to your pier.
Also, other things that can breech your soil treatment, are the building up of garden beds and the storing of timber under your house. Regular 12 monthly inspections, even after soil treatment will alert the pest controller of any termite activity before it becomes a problem

Why can't I just buy a termicide from the hardware store?
You certainly can buy termicides from the hardware store.
The problem is that do-it-yourself treatments, is that you are not aware of the active constituent (repellent of non-repellent). You are not trained to put the right dosage to treat the house as well as the tools and knowledge to do a thorough treatment.
Also, the average person is only guessing whether they have solved their termite problem only to find that months later the damage is far greater than it once was.

Our house is only 2 years old, we've had physical barriers installed, so why do I need an inspection?
The problem with physical barriers is that you’re putting all your trust in all of the tradesmen that built your house.
Once the pest controller has laid the physical barrier and left, there is a lot of trust in the brick layers, plumbers, electricians, and builders etc. to not cut or hinder the physical barrier.
We have seen many buildings and barriers breached because of this and it is not the fault of the physical barrier but of the following tradespeople.

If we have ant caps, why do I need an inspection?
This is the biggest myth for homeowners. An ant cap can be corrode between pier and bearer which can't be seen. An ant cap needs to be a full continuous barrier. An ant cap is designed to allow that once the termites come up or in a wooden pier or concrete pier, they hit the ant cap. This then forces them to build their mud under and over the ant capping. This allows the pest controller to visually see the termite activity.

Repellent or non-repellent, what is the difference?
Repellent treatments basically repel the termites as they hit the treated soil, sending them away from the house or building in which you are protecting. This chemical treatment has been the most commonly used and is a cheaper option for the budget conscious home owner. Keep in mind that the major problem with this, is that the termites are still live and active, allowing your fences, sheds and outbuildings, and even neighbours properties to be attacked.
Non Repellent
Non Repellent allows the termite to enter through the treated soil and into the piers, but using the transfer effect, killing the active termites and the nest. This type of treatment is what we thoroughly recommend as normally, the termite nest is eradicated within a month. This lasts in the soil for a minimum of 8 years.This is a more expensive treatment however the most effective.
Bait Stations
With bait stations, they are above ground and are placed on the workings of active termites. These termites, then feed on the bait, transferring it back to the nest. This method is something we can monitor and can take 4 - 6 months for the colony elimination as compared to the non-repellent treatment of one month elimination.
In ground monitoring and bait stations are placed around your home approximately three meters apart. These are great for the environmentally conscious home owner. This is the cheaper option but takes longer for eradication.

Spiders, Flies and Mossies

What do we need to do before and after the treatment?
On the day of the treatment, you need to cover up fish tanks with newspaper, cover pet food and water bowls.
If there is any food exposed on the bench tops, it needs to be covered or stored away. Toothbrushes in the bathroom need to be stored away. Pillows can be placed under the doona cover or blankets.

If you need to wash your windows, please do so before the treatment. If you clean them afterwards, you may wash the product off.

If you have spider webs under your veranda or in your shed, please leave them there for a few more days.

If you forget to do any of these things, the pest controller will do it for you so don't worry too much.

Immediately AFTER the treatment, wipe down your food preparation areas and uncover your pet bowls, and fish tanks.

You DO NOT need to mop your floors or clean anything else down.
If you had spider webs, please leave them for up to 10 days AFTER the treatment because any creepy crawlies hat are hiding away will eventually come into contact with the product and die.

Is the treatment toxic to my family and pets?
Our product is environmentally friendly to humans and pets.
Our product is considered 'schedule 5' which is the same as hair shampoo. It is odourless and colourless. The product can potentially be fatal for household pet fish, so PLEASE be sure to cover up the fish tank before the technician arrives.

Do we have to leave the house?
Yes, but only for one hour. 
The product is a natural product made from pyrethrum. If you have allergies, or are susceptible to hay-fever the pyrethrum can cause itching eyes and runny nose.

How long does it take to apply and dry?
A standard house, inside and outside, takes less that ONE hour.
The drying time is within the hour.


We've got mice in the kitchen, why are you baiting my ceiling?
For two reasons - The first being, we will not put baits at ground level or endanger children or pets who may come into direct contact. This is a non-negotiable policy that Bug R Off! have. The second reason being that the mice will head a nest in the roof of your house a night when it gets colder because of the warmth that your ceiling provides. Once they are up there, they will feed on the baits.

What if my pet eats an effected mouse that died from baiting?
Your household pet, would have to consume 30 dead, baited mice, in ONE sitting to be effected.
I know that dogs and cats can eat a lot but they won’t eat that much. Rest assured that your pet will be fine.
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